Medication Refill Instructions

If you are having life-threatening side effects, please go to the emergency room immediately.

To refill your medication,

please have the following 

information available:

 • Your name

 • Date of Birth (DOB)

 • Name of Medication

 • Dose of Medication

 • Pharmacy of Choice

  • Voicemails, texts, and online refill requests will be checked as soon as possible. Due to the front office’s responsibility of checking patients in and out, some requests may not be seen until the end of the business day. 
  • However, all voicemails, texts, and online refill requests will be checked by the end of the business day (M-Th), guaranteed. 
    • For example: If you call in a medication refill on Thursday at 10 A.M., it will be checked no later than 5 PM that same day. 
  • When the Secretary checks your voicemail, you will receive a confirmation text that your refill request has been received. 
  • Once your Provider has filled your medication, you will receive a text message stating your medication has been filled.

Controlled Medications

  • Please note that if your medication is considered a controlled substance, you must request a monthly refill of these medications by voicemail, text, or online refill request.
  • Your Providers will refill all medication requests on the following days/times:
    • By Mondays at 9:00 AM
    • By Wednesdays at 10:00 AM
    • By Fridays at 9:00 AM 
  • Please note that if your medication refill request has not been placed by 4 PM the day before those refill times, your medication will be sent at the following refill time. 
  • Please also note we are not open on Fridays, so if you run out of your medication over the weekend, please get that request by Thursday at 4 PM or BEFORE the following Monday. 

When To Refill 

  • We recommend that you call to leave your refill voicemail when you have 5 days left of your medication. 
  • Depending on the medication and timing of effectiveness, your Provider will contact you to have you complete the “My Medication Questionnaire” to check how the new medication is going.
  • The questionnaire will be requested for completion 2-4 weeks after starting the medication.
  • It is the patient’s responsibility to complete the questionnaire.